All contracts pertaining to this programme are regulated under the Legislative Decree n 206 of September 2005, under Intemational Agreements in particular the Brussels Convention dated 23 ApriI 1970 made executive by law on 27 December 1977 n. 1084. The liability of this agency cannot in any case exceed the limits provided by the law cited.

Are accepted subject to availability.

Reservations are valid only if the confirmation is followed by immediate payment of a deposit equal to 25% of the total cost. Payment of the balance at least 28 days before the date of arrival.

In the case of clients not taking advantage of all services booked and confirmed with this agency, no reimbursement wiII be made. However, if the group is able to present a clear and specific declaration giving valid reasons for its inability to honour reservations, and if this declaration is accepted by the hotel, this agency will reimburse the amount authorised by the hotel less agency expenses.

In the case of cancellation of the services, Malatesta Viaggi will reimburse the amount received minus the following penalties and agency fees:
25% of the total cost up to 25 days before arrival;
50% of the total cost after 25 days and up to 15 days before arrival;
75% of the total cost after 15 days up to 3 days before arrival.
For cancellations less than 3 days before arrival, no refund will be made.

Bookings may be cancelled by the client, without incurring penalty charges, if GTA Malatesta Viaggi should have to change one of the essential elements of the booking or if there should be an increase in cost superior to 10% of the overall price. If such a case should arise, the client is obliged to communicate in writing, within two working days following receipt of the proposed modification, their intention to cancel the booking or acceptance of the modifications. GTA Malatesta Viaggi will adhere to the regulations forseen in Decree N° 111, articles 11, 12 and 13 dated 17/03/1995.

CHANGES TO PACKAGE TOURS FOLLOWING DEPARTURE

During the tour, if some essential part of the services booked cannot be maintained, the organiser will provide suitable alternatives without charge to the client, or will reimburse the difference between the services originally booked and those received.

All baggage is at the risk of the participants and this agency cannot, in any circumstances, be held responsible for eventual loss or damage.

Any omissions as regards the execution of the contract must be disputed by Clients without dealy so that GTA Malatesta Viaggi or its local representative can promptly remedy such omission. Clients may also send claims by registered mail, with recorded delivery, within 10 workdays at the latest from the date of return to the point of departure.

All prices ere inciuslve of VAT. Drinks, extras in general, tips, transfers and optional excursions are not included.

To guarantee fulfillment of the obligations assumed on behalf of the clients, GTA Malatesta Viaggi has stipulated an insurance policy with NAVALE ASSICURAZIONI S.p.A. - Policy N. 4176148/N - In compliance with legal requirements. (Regional law nr. 7 dated 31/03/2003)

For any dispute or controversy, the Forum of Rimini will be the deciding body.

a) Regulations
All contracts pertaining to the offer of one single service, e.g. transport or hotel or any other separate reservation, not being covered by the regulations governing package tours, are disciplined by the following dispositions of the CCV: art. 1, n. 3 and n. 6; art. 17 to 23, art. 24 to 31, for anything concerning changes to the sales contract regarding the single services reserved.
b) Sales conditions
Single service reservations are also regulated by the following clauses pertaining to sales of package tours: art. 4 comma 1; art. 5; art. 7; art. 8; art. 9; art. 10 comma 1; art. 11; art. 15; art 17. The application of these clauses does not determine the configuration of the sales contract as only pertaining is package tours. The terminology of the clauses cited is therefore to be intended with reference to the corresponding single service reserved.